Tan Pham Gia Uniforms has established this Return & Alteration Policy to safeguard our clients’ interests during the execution of corporate uniform orders. As our products are custom-manufactured, all requests will be evaluated based on the actual condition of the items and the technical specifications mutually agreed upon prior to production.
1. General Principles
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Tan Pham Gia processes returns or alterations based on the actual condition of the product and the terms mutually agreed upon at the time of ordering.
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For custom-made corporate uniforms, returns are not subject to standard mass-market consumer policies but are strictly evaluated on a case-by-case basis.
2. Eligible Cases for Claim Processing Tan Pham Gia accepts processing requests if the products exhibit the following issues:
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Discrepancies from the mutually approved specifications or information.
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Manufacturing defects strictly attributable to Tan Pham Gia.
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Errors in quantity, design, or technical requirements caused by Tan Pham Gia.
Depending on the actual condition, resolutions may include:
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Product alterations.
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Replacements or supplementary items.
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Reproduction of the garments.
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Other mutually agreed-upon solutions.
3. Exclusions (Non-Eligible Cases) Return or exchange requests may not be applicable in the following circumstances:
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The client changes their requirements after production has been officially approved.
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Products are manufactured strictly according to the client-approved samples and specifications.
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Damages caused by improper use, storage, laundering, or external factors originating from the client.
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Product deviations resulting from inaccurate information provided by the client.
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Other specific cases mutually agreed upon prior to production.
4. Claim Processing Procedure Clients are requested to contact Tan Pham Gia and provide the following details:
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Order information (Contract/Invoice number).
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Specific details of the issue requiring resolution.
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Clear photos or videos of the affected products.
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Any other relevant supporting information.
Upon receipt, Tan Pham Gia will review the request, conduct an assessment, and respond promptly with an appropriate resolution plan.
5. Notification Timeframe Clients are highly encouraged to notify Tan Pham Gia immediately upon discovering any issues upon delivery. Prompt notification ensures a smooth and timely inspection and resolution process.
