Tan Pham Gia Uniforms is committed to addressing and resolving all client feedback, requests, and complaints through a clear, transparent, and goodwill-driven process. Our primary objective is to safeguard client rights and deliver practical solutions tailored to the actual circumstances of each case.
1. Submission Channels Clients can submit feedback or complaints via:
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Hotline: 084 3406 406
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Email: dongphuc@tanphamgia.com.vn
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Website: Contact form on dongphucvn.vn
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Other official Tan Pham Gia communication channels.
When submitting a request, please provide:
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Full name / Contact person
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Company name
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Order information (if applicable)
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Detailed description of the feedback/complaint
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Supporting images, videos, or documents (if any)
2. Step 1 – Reception & Acknowledgement Tan Pham Gia officially receives and logs the client’s feedback or complaint. If the provided information is incomplete, our team may contact the client to request necessary additional details.
3. Step 2 – Inspection & Verification Depending on the nature of the issue, Tan Pham Gia will systematically review:
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Order details and contracts.
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Mutually approved samples and technical specifications.
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Communication records between both parties.
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The actual condition of the products in question.
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Manufacturing and logistics processes.
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Other relevant documentation.
If necessary, Tan Pham Gia may request the client to provide further photos, physical product samples, or additional information to accurately determine the root cause.
4. Step 3 – Proposed Resolution Upon completing the verification, Tan Pham Gia will discuss the root cause and propose an appropriate resolution with the client. Depending on the specific case, resolutions may include:
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Product alterations.
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Replacements or supplementary items.
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Reproduction of the garments.
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Refunds in accordance with the applicable policy.
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Adjustments or additions to the implementation plan.
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Other solutions mutually agreed upon by both parties.
5. Step 4 – Feedback & Closure Tan Pham Gia will formally notify the client of the final resolution and coordinate the execution of the agreed-upon plan. The case is considered closed once the resolution has been fully implemented or both parties have reached a mutual agreement on the direction forward.
6. Processing Timeframe Tan Pham Gia strives to respond to all client inquiries as promptly as possible. The exact processing time depends on the nature of the issue, its complexity, and the time required for comprehensive verification.
7. Resolution Principles Tan Pham Gia executes the reception and handling of complaints based on the following core principles:
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Respecting and actively listening to the client.
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Conducting objective and fair information assessments.
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Cross-referencing all claims against mutually confirmed agreements and specifications.
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Prioritizing reasonable and practical solutions based on actual conditions.
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Strictly maintaining the confidentiality of client data and transaction details in compliance with relevant regulations.
In the event that a mutual agreement cannot be reached, the rights and obligations of both parties will be executed in accordance with the signed agreements, contracts, and relevant legal regulations.
